Returns & Exchanges
At Previous, we want you to be completely satisfied with your beauty staples; if a product doesn't meet your expectations, you can return it within 30 days of purchase. Please ensure items are in their original packaging and lightly used or unopened to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
Package Your Items
Securely place the products in their original boxes and include the printed return authorization slip inside the package.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing